Welcome to AutoLet Ltd’s automated chat service (the “Service”). By accessing or using this Service, you agree to be bound by these Terms of Use. If you do not agree, please do not use the Service.
AutoLet Ltd (“the Company”) is a limited company, registered in England and Wales under company number 16086697 whose registered office address is 71 Knowl Piece Wilbury Way, SG4 0TY, United Kingdom.
The Service is designed to provide tenants with guided assistance in resolving property-related issues, such as checking appliances, electrical systems, plumbing, and more. The Service offers automated suggestions based on the information provided by the tenant, with the aim of solving common issues without the need to contact a landlord or estate agent.
The Service provides information and suggestions that are for informational purposes only. The Service is not intended to replace professional advice from a qualified tradesperson, technician, or legal expert. Users are encouraged to seek professional assistance if they are unsure of how to proceed or if the issue persists.
AutoLet Ltd will not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to property damage, personal injury, or any financial loss arising from the use or misuse of the Service. This includes but is not limited to:
- Misinterpretation of advice provided by the Service.
- Failure of the tenant to correctly follow the steps suggested by the Service.
- Any issues related to repairs or maintenance carried out by the tenant based on the Service’s suggestions.
By using the Service, users acknowledge that they are responsible for:
- Ensuring they understand and are capable of performing the steps suggested by the Service.
- Exercising reasonable care when attempting to resolve any issue.
- Not undertaking any tasks they feel are unsafe or beyond their expertise.
If users are unsure about any instructions provided, they should stop using the Service and contact a qualified professional.
The Service is provided “as is” without any representations or warranties, express or implied. AutoLet Ltd makes no representations or warranties in relation to the accuracy, completeness, or suitability of the Service for any particular purpose. We do not guarantee that the Service will be uninterrupted, error-free, or secure.
Users agree to indemnify, defend, and hold harmless AutoLet Ltd, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses arising from their use of the Service, including but not limited to:
- Incorrect usage of the Service.
- Damage or injury resulting from the tenant’s attempt to resolve an issue based on the Service’s guidance.
- Any violations of applicable laws or regulations while using the Service.
The Service may recommend or link to third-party services for repairs or further assistance. AutoLet Ltd is not responsible for the availability, content, or performance of these third-party services and does not endorse them.
The Company does not guarantee that our Service, or any content on it, will always be available or be uninterrupted. Access to our Service is permitted on a temporary basis. The Company may suspend, withdraw, discontinue or change all or any part of our Service without notice. The Company will not be liable for any damages or losses resulting from the unavailability of the Service.
You are responsible for making all arrangements necessary for you to have access to our Service.
You are also responsible for ensuring that all persons who access our Service through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.
By accepting these terms of use, you agree to indemnify and hold the Company harmless from any claims, damages, or losses arising out of your use of the Service.
The Company is the owner of all intellectual property rights in our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify any content from the Service either printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Service must always be acknowledged.
You must not use any part of the content on our Service for commercial purposes without obtaining a licence to do so from the Company.
If you print off, copy or download any part of our Service in breach of these terms of use, your right to use our Service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Service.
Although the Company make reasonable efforts to update the information on our Service, the Company make no representations, warranties or guarantees, whether expressed or implied, that the content on our Service is accurate, complete or up-to-date. Users should independently verify the accuracy of any information obtained through the Service.
By using our Service, you agree that Autolet Ltd may contact you to ask for feedback about your experience with our services. This feedback may be collected via email, phone, or other communication methods. Your feedback is important to us and helps us improve our services. Any personal data collected during this process will be handled in accordance with our Privacy Policy.
The Company does not guarantee that our Service will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and Service in order to access our Service. You should use your own virus protection software.
You must not misuse our Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service, the server on which our Service is stored or any server, computer or database connected to our Service. You must not attack our Service via a denial-of-service attack, a distributed denial-of service attack or any other attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company will report any such breach to the relevant law enforcement authorities and the Company will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part unless agreed with the Company in advance.
You must not establish a link to our Service on any Service.
The Company reserve the right to withdraw linking permission without notice.
Users may access their data relating to this Application via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses this Application, is bound by these Terms and, in addition, the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API. You agree to indemnify and hold the Company harmless from any claims, damages, or losses arising out of your use of the API.
AutoLet Ltd reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website or within the Service. Continued use of the Service constitutes acceptance of the revised terms.
These Terms shall be governed by and construed in accordance with English laws. Any disputes arising from the use of the Service will be subject to the exclusive jurisdiction of the courts in England.
If you wish to delete all or certain information about you contained in our Service, please send an email to [email protected] with the full details of your request. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
To contact us, please contact us at [email protected].